New Quality Manager
Date: 8th December 2010 - 9th December 2010
Venue: Aberdeen Forward Ltd, 2 Poynernook Road, Aberdeen. AB11 5RW
Time: 9.15 - 17.00
Prices
Member: £370.00
Non-Member: £460.00
Designed for those who have new found responsibility for Quality Assurance and ISO9001, this two day course will provide a background to Quality Management Systems and introduce the role of Quality Manager. Putting Quality Assurance in context and introducing the basic tools to manage quality this course will explain component parts of the international standard and provide an opportunity for course participants to gain a fuller understanding of their own quality management systems.
The course will:
- Provide a background in quality management
- Introduce the role of quality manager
- Demonstrate the framework within which quality managers operate
- Introduce basic tools
- Provide pointers for future activities
The course:
- What is meant by quality?
- Quality management
- ISO 9001:2008 series
- The process model
- Documentation
- Managing change
- Audits
- Customer complaints
- The drive for improvement
- Customer feedback
- Problem solving
- Supplier development
Who Should Attend?
- Newly appointed quality managers (or those who wish to be) who have had little formal training in quality
- Anyone who would like to make their quality management system more effective